I can’t order a sample of a product or design

If a specific product or design does not have a "request free sample" button, it means that we do not offer samples for that particular item.

I receive an error message when registering

Please check if your email address is correctly entered. Make sure there are no spaces after your email address, as that can also result in an error. The domain name of your email address may sometimes cause issues. For example, addresses with atypical domain names, such as ".studio," may encounter an error during registration. In this case, try using a different email address or contact us through the online contact form.

I can’t complete my order

Of course, it's quite inconvenient if there was an issue during the completion process. In this case, please get in touch with us through the online contact form. Let us know which samples you would like us to send and provide details about what went wrong. We will investigate to ensure that such issues are avoided in the future.